Shipping policy

We currently ship within the European Union.

Shipping costs

We offer free standard shipping within Germany and the European Union.

At the moment, we do not ship outside the European Union. If you are located outside the EU and are interested in a custom piece, please contact us before placing a request.

Made-to-order pieces

All bags are made to order.

This includes custom designs as well as pieces inspired by our sample designs. Our sample pieces are shown as design examples for customers who need inspiration or would like to request a similar bag.

Because every piece is made individually, production only starts after your request has been reviewed, quoted and confirmed.

Production and delivery time

The estimated production and delivery time will be shared with you in your personal quote before you decide to place your order.

Your quote includes production, import handling and free standard shipping within Germany or the European Union.

Delivery after dispatch

Once your bag is finished, checked and ready to ship, standard delivery usually takes approximately:

Germany: 3–5 business days after dispatch  
European Union: 5–10 business days after dispatch

Please note that these delivery times refer to shipping after dispatch and do not include the individual production time.

Customs and duties

For orders within Germany and the European Union, customers do not have to handle additional customs steps at delivery.

For made-to-order bags, import handling, customs and duties related to the production process are handled by us before the item is delivered to you.

Incorrect shipping information

Please make sure that your shipping address is correct before placing an order. If you notice a mistake, contact us as soon as possible at:

info@bagsbeyond

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or damaged parcels

If your parcel arrives damaged or appears to be lost, please contact us as soon as possible at:

info@bagsbeyond

Please include your order number and, if possible, photos of the damaged package or item so we can review the issue.