Shipping policy
SHIPPING POLICY
Last updated: 30 July 2026
Bags Beyond GbR, Eigenhaustraße 2, 81673 München, Germany
Email: info(at)bagsbeyond(dot)com · Phone: +49 163 1530443
1. WHERE WE SHIP
We currently ship within Germany and the European Union.
At the moment we do not ship outside the European Union. If you are located elsewhere and are interested in a custom piece, contact us at info(at)bagsbeyond(dot)com before submitting a request and we will tell you whether we can arrange something.
2. SHIPPING COSTS
Standard shipping within Germany and the European Union is free of charge. There are no handling fees, and no costs are added at checkout.
3. MADE-TO-ORDER PIECES
All bags are made to order. This includes custom designs as well as pieces inspired by our sample designs, which are shown as examples for customers who would like a similar bag.
Because every piece is made individually, production only starts after your request has been reviewed, quoted, confirmed and paid.
4. HOW LONG IT TAKES
Production: approximately 2 to 4 weeks from confirmation of your order, depending on the design and level of detail.
Delivery after dispatch:
- Germany: approximately 3 to 5 business days
- Rest of the European Union: approximately 5 to 10 business days
In total, expect roughly 3 to 6 weeks from confirmed order to delivery. Your personal quote states the timeframe for your specific bag, and we will tell you if anything changes along the way.
Why it takes this long
Your bag is made by hand in Bali. Rather than flying each bag over individually, we bring them to Germany together in one shipment every two weeks. That is better for the environment and keeps your price down. Every bag is then checked by us in person, repackaged with care and sent on to you. The timeframe above includes this step.
If you need a bag by a specific date, tell us when you send your request and we will say honestly whether it is possible.
5. DISPATCH AND TRACKING
We ship with DHL. Once your bag has been checked and dispatched, you receive a confirmation email with a tracking number.
If nobody is home, DHL will normally leave a notification and deliver the parcel to a nearby parcel shop or attempt delivery again, depending on local practice.
6. CUSTOMS AND IMPORT
For deliveries within Germany and the European Union you do not have to deal with customs, and no additional charges arise on delivery.
Import handling and any customs charges arising from bringing the bags from Indonesia to Germany are managed and paid by us before your bag is sent on to you. The price in your quote is the final price.
7. RISK OF LOSS AND DAMAGE IN TRANSIT
Until your bag reaches you, we carry the risk. If a parcel is lost or damaged on its way to you as a consumer, that is our responsibility, not yours, in accordance with section 475 (2) of the German Civil Code.
In practice: if your parcel does not arrive or arrives damaged, we will remake or replace the bag, or refund you in full. You do not have to deal with the carrier yourself.
8. LOST OR DAMAGED PARCELS
If your parcel arrives damaged or appears to be lost, contact us as soon as possible at info(at)bagsbeyond(dot)com.
Please include:
- your order number
- photos of the packaging and of the item, if it is damaged
- a note of any damage recorded by the carrier on delivery, if applicable
Where a parcel appears lost, please allow us a few days to start a carrier investigation before we agree on the next step with you. This does not affect your rights and is not a condition for them.
Further information on repairs, replacements and refunds is in our Return and Refund Policy.
9. INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is correct before confirming your order. If you spot a mistake, contact us immediately at info(at)bagsbeyond(dot)com — before dispatch we can usually still correct it.
We are not responsible for delays or failed deliveries caused by a shipping address that is incorrect or incomplete. Where a parcel has to be sent a second time for that reason, we may charge the actual additional shipping cost.
10. CONTACT
For questions about shipping or the status of your order:
Bags Beyond GbR
Eigenhaustraße 2
81673 München
Germany
Email: info(at)bagsbeyond(dot)com
Phone: +49 163 1530443