Refund policy

All our bags are made to order.

This means that every piece is produced individually after your request has been reviewed, quoted, confirmed and paid. This also applies to bags inspired by our sample designs. Our sample designs are shown as examples and starting points, not as ready-made stock items.

Non-binding requests

Submitting a request through our website does not create a binding order.

You can send us your idea, and we will review it and send you a personal quote by email. You only decide after you have received the quote.

Production starts only after you have confirmed the order and completed the payment.

Cancellations

If you would like to cancel your order, please contact us as soon as possible at:

info@bagsbeyond.com

Cancellation may only be possible before production has started.

Once production has started, cancellation may no longer be possible because your bag is made individually for you.

Returns for made-to-order pieces

Because our bags are made individually according to your request, made-to-order pieces cannot usually be returned simply because you changed your mind or no longer want the item.

This applies to custom designs as well as pieces inspired by our sample designs.

Please make sure to review your quote, design details, size, color and any agreed specifications carefully before confirming your order.

Damaged, defective or incorrect items

If your item arrives damaged, defective or significantly different from what was agreed, please contact us as soon as possible at:

info@bagsbeyond.com

Please include:
- your order number
- a short description of the issue
- clear photos of the item and packaging

We will review the issue and contact you with the next steps.

Depending on the situation, we may offer a repair, replacement, partial refund or refund.

Natural variations

Our bags are handmade from leather and other materials. Small variations in color, texture, grain, measurements, finish or details can occur.

These natural and handmade variations are not considered defects, as long as the item matches the agreed design and specifications.

Refunds

If a refund is approved, it will be processed to the original payment method.

Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.

Incorrect customer information

We are not responsible for delays, failed deliveries or production issues caused by incorrect or incomplete information provided by the customer.

Please make sure your email address, shipping address and design details are correct before confirming your order.

Contact

For questions about cancellations, returns or refunds, please contact us at:

info@bagsbeyond.com