Everything you need to know
FAQs
Design & Customization
How can I achieve the best possible result for my custom bag?
To help us create the most accurate version of your vision, we recommend providing as much information as possible. The best references are photos, sketches, mood boards, or collages showing the shape, colors, materials, patterns, hardware, and overall style you have in mind.
In the description field, you can explain exactly how you'd like your bag to look. For example:
- "The shape from photo 1"
- "The color from photo 2"
- "The hardware from photo 3"
We also encourage you to include measurements whenever possible, such as the bag's width, height, depth, handle drop, or strap length.
The more details you provide, the more accurately our artisans and manufacturers in Indonesia can bring your vision to life. However, this is not a requirement. Your references do not need to be perfectly precise — they simply serve as a guide. If certain details are missing, we'll use our expertise and aesthetic judgment to create the best possible version of your design idea.
What if my idea isn't possible?
Honestly, send us everything, go crazy with it and don't let anything get in the way of your creativity. And if something doesn't quite work in real life, gets pricier than you expected, or it's a 1:1 copy of a branded bag, we'll just tell you before anything is made and suggest ways to get close. Nothing's made or paid until you're happy with the plan.
Can I recreate a designer bag?
We do not produce direct replicas of copyrighted designer products. However, we can create custom designs inspired by certain styles or aesthetics.
Do you design the bag for me?
No. The design direction comes from you. You provide the idea, references, and preferences, and we translate them into a handcrafted bag.
We can help clarify details if something is unclear, but we do not create an entirely new design concept from scratch.
Materials & Craftsmanship
Where are the bags made?
All of our bags are handcrafted in Bali, Indonesia, by our trusted production partner. We work closely with experienced artisans who specialize in handmade leather goods and made-to-order production.
Our leather is sourced from Java, Indonesia, allowing us to combine locally sourced materials with traditional craftsmanship and careful hand-finishing.
Where does the leather come from?
The leather used for our bags is sourced from Java, Indonesia. We carefully select materials based on the requirements of each individual design, focusing on quality, durability, and character.
Because leather is a natural material, slight variations in texture, grain, and color are part of what makes every piece unique.
Are all bags handmade?
Yes. Every bag is handcrafted in Bali by experienced artisans rather than mass-produced in factories.
From selecting the leather and cutting the patterns to stitching, assembling, and finishing, each step is carried out by hand.
Why does production take several weeks?
Every bag is made to order after your design has been reviewed and approved. The production itself takes place in Bali, where your bag is handcrafted and finished by hand.
After production, the bag is shipped to us first for final checking, packaging, and preparation before it is sent to you. Because the process includes hand production, international shipping, quality control, and final delivery, the full timeline usually takes around 2–4 weeks.
Pricing & Payment
How is the price of a custom bag determined?
The price depends on the size, material and complexity of your design.
After reviewing your request, we will send you a personal quote. Production only starts once you have confirmed the design and price.
Do I receive a price before production starts?
The leather used for our bags is sourced from Java, Indonesia. We carefully select materials based on the requirements of each individual design, focusing on quality, durability, and character.
Because leather is a natural material, slight variations in texture, grain, and color are part of what makes every piece unique.
When do I have to pay?
Payment is required after your design has been reviewed and approved. Once everything is confirmed, you will receive a payment link to complete your order.
We do not start production before payment has been received.
Are there any additional costs?
No. We currently offer free shipping within the EU.
We take care of shipping, import processes, customs duties, quality control and packaging ourselves, so your order stays as simple and uncomplicated as possible.
Shipping & Delivery
How long does the entire process take?
Because every bag is made to order, the complete process usually takes around 2–4 weeks. This includes the review of your design, handcrafted production in Bali, shipping to us for quality control and packaging, and final delivery to you.
Depending on the complexity of the design and your shipping destination, the timeline may vary slightly.
How much does shipping cost?
We currently offer free shipping within the EU.
We take care of international shipping, import processes, customs duties, quality control and packaging ourselves, so your order stays as simple and uncomplicated as possible.
Will I have to pay customs duties or import taxes?
No. We handle the import process and customs procedures before your order is shipped to you.
Customers within the European Union do not have to deal with additional customs charges upon delivery.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive tracking information so you can follow your package throughout the delivery process.
What happens if my package is delayed?
Since every bag is handmade and shipped internationally, occasional delays can occur due to production schedules, customs processing, or shipping carriers.
If there is a significant delay, we will inform you as soon as possible and provide updates on your order status.
Do you ship internationally?
At the moment, we ship exclusively within the EU. This allows us to ensure reliable delivery times, simpler logistics, and a smoother customer experience.
We may expand to additional regions in the future.
Returns & Refunds
Can I return a custom-made bag?
Because every custom bag is made specifically for you, custom-made pieces cannot be returned or exchanged for personal reasons.
This includes cases where you change your mind after approval, prefer a different color, or decide you no longer want the design. We therefore recommend providing clear references and checking all details carefully before confirming your order.
Can I cancel my order?
We charge a flat shipping fee of €19 per order.
This fee contributes to international shipping and final delivery. We handle the import process, customs duties, quality control, and packaging ourselves to provide a simple and transparent ordering experience.
Will I have to pay customs duties or import taxes?
No. We handle the import process and customs procedures before your order is shipped to you.
Customers within the European Union do not have to deal with additional customs charges upon delivery.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive tracking information so you can follow your package throughout the delivery process.
What happens if my package is delayed?
Since every bag is handmade and shipped internationally, occasional delays can occur due to production schedules, customs processing, or shipping carriers.
If there is a significant delay, we will inform you as soon as possible and provide updates on your order status.
Do you ship internationally?
At the moment, we ship exclusively within the EU. This allows us to ensure reliable delivery times, simpler logistics, and a smoother customer experience.
We may expand to additional regions in the future.
Let's create
something unique
Every custom bag begins with an idea...